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Eptamed Srl (“Eptamed”), with registered office in Cesena (FC), via Ravennate n. 979, ITALY, VAT number 04107210405,   registered in the Forlì-Cesena FC ITALY Register of Companies under no. FO330060, which can be contacted via email at [email protected] , will process the personal data provided by the buyers of the products marketed by it and / or users of its services («Customers») in connection with a contract of sale and / or administration , as well as otherwise provided in the context of a contractual and / or pre-contractual relationship («Contract»), for the supply of balancing devices for dental use and / or other commercial goods from Eptamed   (“Products”) and other related activities and services, unless different information on the processing of personal data is provided in the context of the same.


Eptamed is the data controller with reference to personal data obtained from the Customer, which are treated in compliance with the terms of this Privacy Policy and applicable legislation. Consequently, this Notice applies to all Customers.

Eptamed collects the following categories of personal data:
a) name, surname, gender, contact details (e-mail, telephone number, residential address, billing address);
b) place and date of birth;
c) tax code;
d) identity document (identity card, passport, or driving license); ;
e) bank details (credit card details or current account details).


Eptamed processes the personal data of the Customers for the following purposes:
a) for the sale of the Products or the provision of other additional services resulting from the Contract;
b) for the analysis and improvement of the Products;
c) for supplying the Customer with technical assistance, customer support and for delivery, use and   maintenance of the Products referred to in the Contract;
d) for compliance with applicable national and European legislation, including anti-money laundering and anti-fraud laws;
e) for the management of complaints and disputes;
f) to assert and defend their rights, including in the context of debt recovery procedures and assignment of credits to authorized companies, also through third parties;
g) to complete a potential merger, sale of assets, transfer of business or business unit divulging and transferring the personal data of the Customer to the third party (s) involved;
h) with the prior consent of the Customer, for sending marketing communications on the products and services offered by Eptamed (for example by sending advertising material, carrying out market research). Marketing communications can be sent either through traditional communication tools such as paper mail or email, chat, SMS, MMS, instant message;

The purposes of letter a) to e) are jointly referred to as «Contractual Purposes».
The purposes of letters f) and g) are jointly referred to as “Legitimate Interest Purposes”.
The purpose of the letter h) is also defined as “Marketing Purpose”.
Under no circumstances will the personal data of the Clients be subject   dissemination, or any fully automated decision-making process, including profiling.


The processing of personal data of Users is necessary with reference to the Contractual Purposes given its essentiality in order to:
a) to execute the Contract with reference to the sale of the Products and the provision of the requested Services;
b) comply with the provisions of applicable law as provided for in Section 4, letters d) and e).

If the Customer does not provide the personal data necessary for the Contractual Purposes, it will not be possible to proceed with the conclusion of the Contract with the Customer by Eptamed.

The processing of personal data of the User for the purposes of legitimate interest referred to in Section 3, letters f) and g) is carried out pursuant to Article 24, paragraph 1, letter d) of Legislative Decree 196/2003 («Privacy Code ») And, with effect from 25 May 2018, pursuant to Article 6 (f) of the General European Data Protection Regulation

2016/679 (the «Privacy Regulation») for the pursuit of the legitimate interest of Eptamed which is fairly balanced with the interest of the Customer, as the processing of personal data is limited to what is strictly necessary for the execution of the required economic operations.

The processing for the purposes of legitimate interest is not mandatory and the customer may oppose the processing in the manner set out in Section 9 below, but if the customer opposes this treatment, his data can not be used for the purposes of interest Legitimate.

Finally, processing is optional for Marketing purposes. If the Customer denies his consent, he will not be able to receive the commercial communications referred to in Section 4 letters h) and i). At any time, the Customer may revoke any consents provided in accordance with the procedures set out in the following Section 9 of this Privacy Notice.


Customers’ personal data may be processed using manual or IT tools, to guarantee security, confidentiality and to prevent unauthorized access, disclosure, modification and subtraction of data through the adoption of adequate technical, physical and organizational security measures. .


For the Contractual Purposes referred to above, the personal data of Users may be transferred to the following categories of recipients, located within and, within the limits set out in Section 8 below, outside the European Union:

a) third-party providers of assistance and consulting services for Eptamed with reference to the activities of the sectors (merely by way of example), technological, accounting, administrative, legal, insurance, IT;
b) banks and credit card issuing institutions;
c) companies of the Eptamed group;
d) the sales network (eg agents, distributors) of Eptamed;
e) subjects and authorities whose right of access to the Customer’s personal data is expressly recognized by the Law, by Regulations or by Measures issued by the competent authorities. Depending on the circumstances, these recipients will process personal data as owners, managers or processors.

For the purposes of legitimate interest referred to above, the personal data of Clients may be transferred to the following categories of recipients, located within and, within the limits set out in Section 8 below, outside the European Union:

a) third-party suppliers of assistance and consulting services for Eptamed with reference to the recovery and assignment of receivables;
b) companies of the Eptamed group;
c) potential buyers of Eptamed and entities resulting from the merger, division or any other form of transformation concerning Eptamed;
d) competent authorities.

For the above Marketing Purposes, the personal data of Users may be transferred to the following categories of recipients, located within and, within the limits set out in Section 8 below, outside the European Union:

a) third-party suppliers of assistance and consulting services for Eptamed with reference to the activities of sending commercial communications;
b) companies of the Eptamed group.

External processors appointed by Eptamed can be found, on request, using the methods indicated in Section 9 below.


Users’ personal data may be freely transferred outside the national territory to countries located in the European Union. With reference to transfers outside the territory of the European Union to countries not considered appropriate by the European Commission, Eptamed adopts the appropriate and appropriate security measures to protect the personal data of the Customers. Consequently, any transfer of customer data to countries located outside the European Union will take place, in any case, in compliance with appropriate and appropriate guarantees for the purpose of the transfer, such as the contractual data protection clauses, pursuant to of the applicable legislation and in particular of articles 45 and 46 of the Privacy Regulation.


The Customer may, at any time and for free, by sending an email to [email protected], exercise the following rights:

a) obtain from Eptamed confirmation of the existence or not of data concerning him and be informed about the content and the source of the data, verify its accuracy and request its integration, updating or modification;
b) obtain the cancellation, transformation into anonymous form or blocking of any data processed in violation of the applicable Law;
c) oppose in whole or in part, for legitimate reasons, to the processing;
d) revoke, at any time, the consent to the processing of data (in relation to the processing for which such consent may be necessary), without prejudice in any way to the lawfulness of the treatment based on consent given before the revocation;
e) ask to Eptamed the limitation of the processing of personal data if: the Customer confirms the accuracy of their personal data, for the period necessary for Eptamed to verify the accuracy of such data; the processing is unlawful and the Customer opposes the cancellation of their personal data and asks instead that its use is limited;although Eptamed no longer needs it for processing, the data are necessary for the Customer to ascertain, exercise or defend a right in court; the Customer has opposed the processing pursuant to Article 21, paragraph 1, of the Privacy Regulation pending verification of the possible prevalence of binding legitimate reasons to continue processing.
f) oppose the processing of personal data;
g) request cancellation of personal data concerning him without undue delay;
h) receive an electronic copy of their personal data, where the Customer wants to transfer personal data concerning himself or to a different service provider, in the event that Eptamed processes personal data on the basis of consent of the Customer or based on the fact that the processing is necessary for the provision of the Services and personal data are processed through automated tools;
i) propose a complaint to the Guarantor for the Protection of Personal Data (

The person responsible for the protection of personal data has not been appointed by Eptamed because the appointment is not mandatory in the case described in this statement. In fact, according to article 37 of the GDPR, the data controllers and those responsible must nominate a data protection manager whenever: a) the processing is carried out by an authority, a body or a public body; b) the main activities of the controller and the controller require regular and systematic monitoring of the data subjects on a large scale; (c) the main activities of the controller or processor are the large-scale processing of particular categories of personal data referred to in Article 9 (Processing of particular categories of personal data) or of data relating to criminal convictions and crimes referred to in Article 10 (Processing of personal data relating to criminal convictions and offenses).


The personal data of Clients will be kept for the period of time necessary for the pursuit of the purposes for which such data were collected, as stated in this Information.In any case, the following terms of storage will apply with reference to the processing of personal data of Customers for the following purposes:

a) for the Contractual and Legitimate Interest Purposes referred to in Section 4, letters a) to g), the personal data of the Clients are kept for a period equal to the duration of the Contract (including any renewals) and for the ten years subsequent to termination, termination or withdrawal of the same, without prejudice to cases in which the preservation for a subsequent period is required for any disputes, requests of the competent authorities or pursuant to applicable law;
b) for the purposes of marketing, the personal data of the Users are kept for the duration of the Contract and a period of twenty-four months following its termination.


This Information is updated to 25 May 2018 and may be subject to changes and additions, also as a consequence of the applicability of the Privacy Regulations and any subsequent amendments and / or regulatory amendments that will be readily available on the website.

Customers will be able to view the text of the Information sheet which is constantly updated on the website.



A cookie is a small text file that is stored on your device (computer, tablet or smartphone) when you visit a particular website. The text stores information that the site is able to read when it is consulted at a later time by the same device. Basically, cookies are useful because they allow a site to recognize your device.

Cookies perform different functions: they help you navigate through the various pages of the site more efficiently, memorize your preferences and generally improve your browsing experience. In some cases, cookies allow you to show you promotions that may interest you more. Some of these cookies are necessary for the proper functioning of the site, while others are useful because they can safely store, for example, the user name or the language settings. The advantage of having cookies installed on your PC is that you no longer need to fill in the same information every time you want to access a previously visited site.

Some cookies are automatically deactivated at the end of the session (since when the user opens the browser to exit the browser) others are saved on the device of the user for a longer period (usually, these cookies are used to store preferences and the choices of the user who visits the site or to profile the commercial promotions).

The site may contain both original cookies and third-party cookies, ie cookies that are activated by a different domain from that of the site.

Visit for more information about cookies and how they affect your browsing experience.


The website keeps the following types of cookies active on its website:

1. Technical cookies (or session cookies ) : these are technical cookies that are essential to allow navigation of the site and to use its different functionalities. Without these cookies, the area dedicated to the cart for requesting a quote can not work.

2. Analytical cookies that improve the operation of the site (Google Analytic) : these cookies collect information on how the site is visited, for example, which pages are displayed more ‘. These cookies do not collect information identifying the individual user, but only aggregated and anonymous data. They are used exclusively to improve the services offered by the website.

By using our site, you agree that these cookies can be installed on your device.


It is possible to change the browser to disable cookies through a very simple procedure (warning: disabling cookies on your browser may cause malfunctions to the website and you will not be able to save the username and password for the restricted areas).


1. Open Firefox
2. Press the button on the keyboard
3. In the toolbar at the top of the browser, select tools and then Options
4. Then select the Privacy tab
5. Go to History Settings: and then click Use custom settings. Deselect œ Accept cookies from sites and save preferences.

Internet Explorer:

1. Open Internet Explorer
2. Click on the Tools button and then on Internet Options
3. Select the Privacy tab and move the slider to the privacy level you want to set (upwards to block all cookies or down to allow them all)
4. Then click on OK

Google Chrome:

1. Open Google Chrome
2. Click on the Tools icon
3. Select Settings and then Advanced Settings
4. Select Content settings under the Privacy heading
5. In the Cookies tab you can deselect cookies and save preferences


1. Open Safari
2. Choose Preferences from the toolbar, then select the Security panel in the dialog that follows
3. In the Accept cookies section you can specify if and when Safari should save cookies from websites. For more information click on the Help button (marked with a question mark)
4. For more information on cookies that are stored on your computer, click on Show cookies.


This website uses Google Analytics (analytical cookies), a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to allow the website to analyze how users use the site. The information generated by the cookie about your use of the website (including your anonymous IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of examining your use of the website, compiling reports on website activity for the website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where this is required by law or where such third parties process the aforementioned information on behalf of Google. Google will not associate your IP address with any other data held by Google. You may refuse to use cookies by selecting the appropriate settings on your browser, but please note that if you do this you may not be able to use all the features of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can prevent Google from detecting a cookie that is generated due to and related to your use of this website (including your IP address) and the processing of such data by downloading and installing this browser plugin: http : // hl = en


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